South Africa has the largest food services market in Southern Africa, and a highly competitive hospitality sector. In 2019, South African combined sales value of hotels, restaurants and institutions were $5.1 billion compared to $4.6 billion in 2018. The COVID-19 pandemic national lockdown negatively impacted the HRI sector, as travel bans and trade restrictions forced the shutdown of HRI businesses. The government is in collaboration with the industry to formulate interventions towards the sector recovery plans. The global pandemic external operating environment brought expanding delivery platform services for home delivery and takeaways services supported by third party delivery services.